{"id":1180,"date":"2026-05-17T16:50:50","date_gmt":"2026-05-17T16:50:50","guid":{"rendered":"https:\/\/agewisefp.com.au\/?page_id=1180"},"modified":"2026-05-18T13:33:20","modified_gmt":"2026-05-18T13:33:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/agewisefp.com.au\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section section_has_divider et_pb_bottom_divider\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_post_title_0 et_pb_post_title et_pb_bg_layout_dark et_pb_module et_flex_module\"><div class=\"et_pb_title_container\"><h1 class=\"entry-title\">FAQs<\/h1><\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"et_pb_bottom_inside_divider et-no-transition\"><\/div><\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_flex_module\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Clients<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_pb_toggle_empty et_flex_module\"><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What types of clients do you typically work with?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Clients who are:<\/p>\n<ul class=\"wp-block-list\">\n<li>Approaching retirement,<\/li>\n<li>Already retired,<\/li>\n<li>Downsizing your home,<\/li>\n<li>Experiencing the loss of a partner,<\/li>\n<li>Receiving an inheritance,<\/li>\n<li>Moving into a lifestyle\/retirement village and\/or<\/li>\n<li>Acting as a Power of Attorney for a family member transitioning into residential aged care.<\/li>\n<\/ul>\n<p>Many of our clients are seeking<span>\u00a0<\/span><strong>clarity around their financial future<\/strong>,<span>\u00a0<\/span><strong>peace of mind<\/strong>, and<span>\u00a0<\/span><strong>ongoing professional support<\/strong>.<\/p>\n<p>When it comes to aged care transitions, we often work closely with<span>\u00a0<\/span><strong>adult children and Powers of Attorney<\/strong><span>\u00a0<\/span>to help manage the financial and administrative affairs of older family members.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What type of clients aren\u2019t you suitable for?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>We may not be the right fit if you:<\/p>\n<ul class=\"wp-block-list\">\n<li>Are not retired or within 5 years of retiring<\/li>\n<li>Are looking for a free service (you get what you pay for\u2026)<\/li>\n<li>Prefer a highly speculative or short-term investment approach<\/li>\n<li>Are looking for personal insurance advice<\/li>\n<li>Are seeking Self-Managed Super Fund (SMSF) advice (though this is a specialty area we will be adding to our repertoire soon!)<\/li>\n<\/ul>\n<p>If we\u2019re not the right fit, we\u2019re always happy to point you in the direction of someone who may be better suited to your needs.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do you work with younger clients?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Not usually, unless they are helping an older friend or relative navigate retirement or aged care.\u00a0 Our core focus is on pre-retirement, retirement, retirement village and aged care advice.<\/p>\n<p>For example, younger clients often require personal insurance advice, and this is not an area we specialise in.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Services<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What services do you offer?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>We provide comprehensive financial advice tailored to your situation, including:<\/p>\n<ul class=\"wp-block-list\">\n<li>Retirement planning<\/li>\n<li>Superannuation strategies<\/li>\n<li>Investment advice<\/li>\n<li>Aged care advice<\/li>\n<li>Cashflow and lifestyle planning<\/li>\n<li>Centrelink and social security guidance<\/li>\n<\/ul>\n<p>We offer both<span>\u00a0<\/span><strong>ongoing advice relationships<\/strong><span>\u00a0<\/span>and<span>\u00a0<\/span><strong>one-off advice engagements<\/strong>, depending on your needs.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do you offer ongoing services?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Yes.<\/p>\n<p>Some clients choose to work with us on an ongoing basis for regular reviews, strategy updates, and peace of mind.<\/p>\n<p>We\u2019ll recommend this for most clients where we have prepared and implemented detailed advice, including investment advice.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Fees<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How much does financial advice cost?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>This varies depending on the complexity of your situation and the scope of work required.<\/p>\n<p>We provide a clear, upfront fee proposal after the initial consultation before any further work begins, so you know exactly what to expect. We do not proceed without your agreement.\u00a0 You can see the steps in our advice process and our fee range for each stage in our \u201cHow we work\u201d page.<\/p>\n<p>Our initial consultation fee is $750, or $950 if you need us to visit you.\u00a0 Most clients proceed with at least two stages, but there is no obligation to proceed beyond the initial consultation.<\/p>\n<p>If you need or would like further assistance, the next stage would be either a Summary Report from $660, a Strategy Paper (including a second meeting) from $1,950 and\/or a detailed Statement of Advice (including implementation assistance) from $5,500.<\/p>\n<p>Once we understand your situation and your needs after the initial consultation, we will provide you with a fixed price quote for further assistance.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do you charge for the initial consultation?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Yes.<\/p>\n<p>Our initial consultation fee is $750 in our Greensborough office (which has stairs and no lift) or if you would like to meet via Zoom or by phone.\u00a0 If you would like us to visit you (within 15km), our consultation fee is $950.<\/p>\n<p>This cost ensures that:<\/p>\n<ul class=\"wp-block-list\">\n<li>You receive meaningful, thoughtful, tailored insights \u2013 not just a general 15 minute conversation<\/li>\n<li>We can dedicate the time to properly understand your situation and discuss rough pension and aged care calculations, for example.<\/li>\n<li>You walk away with value, regardless of whether you proceed any further<\/li>\n<\/ul>\n<p>We find this leads to more productive and valuable first meetings for both you and us.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h2>Appointments\/Consultations<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">What happens in the initial consultation?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>In your first meeting, we will:<\/p>\n<ul class=\"wp-block-list\">\n<li>Understand your goals and current financial position<\/li>\n<li>Answer your questions and concerns.<\/li>\n<li>Identify key issues and opportunities<\/li>\n<li>Explain how we can help further<\/li>\n<li>Outline the next steps and provide an indicative cost, which we will also confirm by email after the meeting.<\/li>\n<\/ul>\n<p>There is no obligation to proceed beyond this meeting.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">How do I book an appointment?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Booking an appointment is easy.<\/p>\n<p>You can:<\/p>\n<ul class=\"wp-block-list\">\n<li>Book immediately by clicking here:<span>\u00a0<\/span><a href=\"https:\/\/calendly.com\/agewise\">BOOK APPOINTMENT<\/a><\/li>\n<li>Call our office on Ph. 0408 537 061<\/li>\n<li>Email us to request a time at<span>\u00a0<\/span><a href=\"mailto:info@agewisefp.com.au\">info@agewisefp.com.au<\/a><\/li>\n<\/ul>\n<p>We\u2019ll work with you to find a suitable time for your initial consultation.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do you offer appointments outside the office or at home?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>Yes, we can accommodate different meeting preferences, however, we limit our travel to a 15km radius from Greensborough.<\/p>\n<p>Appointments are typically held in our Greensborough office, however we can also:<\/p>\n<ul class=\"wp-block-list\">\n<li>Arrange virtual meetings (via phone or video\/Zoom)<\/li>\n<li>In some cases, visit you at your home if required (an additional charge applies for the first such visit at least)<\/li>\n<\/ul>\n<p>Please let us know your preference when booking.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Where are you located?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>We are based in Greensborough in Melbourne\u2019s north-east, and we work with clients both locally and more broadly via virtual meetings.\u00a0 There is a large car park immediately behind our office (opposite Woolworths).<\/p>\n<p>Please note that our office has stairs and no lift.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Why should I choose AgeWise?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>As a small business, we offer:<\/p>\n<ul class=\"wp-block-list\">\n<li>A friendly and understanding team<\/li>\n<li>Retirement and Aged Care Specialists<\/li>\n<li>Personalised, thorough, relationship-focused advice<\/li>\n<li>A genuine focus on long-term client outcomes<\/li>\n<\/ul>\n<p>Our goal is to simplify complex decisions and give you confidence in your financial future.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_13 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_flex_module\"><h5 class=\"et_pb_toggle_title\">Do you deal with Centrelink for me?<\/h5><div class=\"et_pb_toggle_content et_flex_module\"><p>No.<\/p>\n<p>We can help you to understand your Centrelink entitlements and means testing, direct you towards the right forms to use and also help you with specific questions on paperwork.\u00a0 However, we don\u2019t take on the role of Centrelink nominee or deal directly with Centrelink for you.<\/p>\n<p>If you do need this detailed help, we would refer you also to a lovely business called<span>\u00a0<\/span><a href=\"http:\/\/www.pensionersolutions.com.au\/\">Pensioner Solutions<\/a><span>\u00a0<\/span>that we often work very closely with.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1180","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=1180"}],"version-history":[{"count":4,"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1180\/revisions"}],"predecessor-version":[{"id":1243,"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1180\/revisions\/1243"}],"wp:attachment":[{"href":"https:\/\/agewisefp.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=1180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}